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WELCOME

We at Hayden would like to be the first to welcome you to your new home. We sincerely hope that your home will be the source of much pleasure and happiness for you and your family for many years to come. We are honored that you and your family have given us the privilege of serving you, and we are proud of the quality built into all of our homes. We are also proud of our tradition of customer service and satisfaction.

All new homes go through an adjustment or "curing" process during the first few months of occupancy. In addition to our comprehensive warranty and service program, it is important that you as the owner of a new home institute a program of regular but simple maintenance to protect the value of your new home. This program of homeowner maintenance should start the day you move into your home and is particularly important during the first few months of occupancy.

While this guide does not attempt to cover every eventuality, it covers many of the conditions that may be encountered in a new home and provides many helpful tips used by professionals to enhance your satisfaction of your new home. You will hopefully use this guide as a basis for your own homeowner maintenance program and as a reference resource if you encounter specific conditions.

We are confident that your homeowner maintenance program together with our comprehensive program of warranty and service will ensure your satisfaction and years of happiness in your new home.

YOUR NEW HOME WARRANTY

  • Hayden protects you with one of the finest warranty programs available in the industry. As part of this orientation information package, we are providing you with an in-depth breakdown of your warranty coverage and the specific procedures we have established for serving your needs. Please take time to review your warranty coverage and the procedures for obtaining service. However, your ultimate satisfaction with your new home is the result of a team effort;
  • Hayden's comprehensive warranty service program;
  • Your own program of simple maintenance starting the day you move in.

A successful combination of our team efforts will result in a home of which we will both be justly proud and which will give many years of happiness to you and your family.

PROTECTING YOUR HOME INVESTMENT WITH A REGULAR MAINTENANCE PROGRAM

In this guide, we try to cover all those parts of your home on which you should perform routine maintenance, especially during the first few years as your home establishes itself in its surroundings. Although there are many items that you should keep an eye on, we do not mean to imply that all these items require special maintenance. Each home is different, requiring different care at different times.

YOUR NEW HOME AND THE CLIMATE

A new home undergoes a "curing" process as it adjusts to its surroundings and climatic variations. Except in the most temperate climates, during the first year of occupancy, a home experiences a vast range of temperature and humidity differences from summer to winter. It is generally preferable to wait until a home has undergone a full seasonal cycle before requesting permanent adjustments. You should also delay major decorating projects until you feel confident that the curing process is complete.


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